Privacy Policy

 

   

Last Updated: May 19, 2025

    

1. Introduction

    

Lumenuit, a Division of Serengeti Brands LLC, based in Aurora, Illinois in the United States of America is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.lumenuit.com or use our candle rental services. For questions, contact us at hello@lumenuit.com.

    

2. Information We Collect

    

We collect personal information you provide when booking our services or contacting us, including:

    

• Name
        
• Email address
        
• Phone Number
        
• Address (for billing purposes)
        
• Payment information (processed securely via third-party payment processors)

    

We do not use cookies or tracking technologies on our website.

    

3. How We Use Your Information

    

We use your personal information to:

    

• Process and manage your candle rental bookings
        
• Communicate with you about your booking or inquiries
        
• Deliver candles to your event location
        
• Process payments securely
        
• Comply with legal obligations

    

4. Sharing Your Information

    

We do not sell or share your personal information with third parties except:

    

• With trusted service providers (e.g., payment processors like Stripe or PayPal) to fulfill bookings
        
• As required by law (e.g., to comply with a subpoena or legal process)

    

Service providers are contractually obligated to protect your data and only use it for the services we request.

    

5. Data Security

    

We use reasonable measures to protect your personal information, including secure storage and encryption where applicable. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    

6. Your Rights

    

Depending on your location, you may have the following rights regarding your personal information:

    

• Access: Request a copy of the data we hold about you
        
• Correction: Request corrections to inaccurate data
        
• Deletion: Request deletion of your data (subject to legal obligations)
        
• Opt-Out: Opt out of communications (e.g., marketing emails, if applicable)

    

To exercise these rights, contact us at hello@lumenuit.com. We will respond within the timeframes required by law (e.g., 45 days under CCPA).

    

7. Data Retention

    

We retain your personal information only as long as necessary to fulfill your booking, comply with legal obligations, or resolve disputes (typically no longer than two (2) years after your event. Payment data is retained per our payment processor’s policies.

    

8. Third-Party Links

    

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before providing personal information.

    

9. Children’s Privacy

    

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us at hello@lumenuit.com.

    

10. International Users

    

Our services are not currently available to international users. If you are outside the US, your data may be processed in the US, where privacy laws may differ. By communicating with us, you consent to this transfer.

    

11. Changes to This Policy

    

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Please check back regularly.

    

12. Contact Us

    

For questions or concerns about this Privacy Policy, contact us at:

    

• Email: hello@lumenuit.com
        
• Phone: 630.340.4545
        
• Address:725 Morton Avenue - Aurora, IL 60506